Forgot Username?

If you can no longer remember your MyChart Username for some reason whatsoever, you should always do well to cross-check the email associated to your MUSC Health account. If not, you can also use the username recovery form online.

This feature is designed to help you regain access to your account quickly while ensuring that your personal information remains secure. If you have any trouble, customer support is available to assist you further.

Trying to get through the MUSC Health MyChart Username recovery system shouldn’t be much of a hassle, it has been explained in details as a step by step process. Access to your account gives some key features which includes:

  • Appointment Scheduling: Patients can easily book, reschedule, or cancel appointments with their healthcare providers.
  • Secure Messaging: Users can communicate directly with their providers, asking questions or discussing concerns without needing to make a phone call.
  • Access to Medical Records: Patients can view their health information, including lab results, medications, and immunization records, all in one place.
  • Prescription Management: The platform allows users to request prescription refills and view their current medications.
  • Bill Payment: Patients can view and pay their medical bills online, simplifying the billing process.
  • Health Reminders: Users can receive reminders for upcoming appointments, vaccinations, and preventive care.
  • Telehealth Services: MyChart offers options for virtual visits, allowing patients to connect with their healthcare providers remotely.

How to Recover a Forgotten Username on MUSC Mychart Account

You can recover your MyChart Username by performing and taking these instructions one step at a time.

As first step, you have to start by visiting the MUSC MyChart Login page https://mychart.muschealth.com/mychart/Authentication/Login

To recover a forgotten username for your MUSC MyChart account, you’ll find an option for “Forgot Username?” Clicking on this will prompt you to enter information associated with your account, like your email address or other identifying details. If you are having trouble remembering your password, you may need to use the “Forgot password?” link first.

The next step, is that you have to provide and verify your personal information. Here are all the required information;

  • Your First and Last Name
  • Date of Birth (format: month/day/year)
  • and Zip Code.

After submitting the required information, MUSC will send you an email containing your username. This email often includes instructions and may require you to verify your identity to ensure security.

If you run into any issues during this process, MUSC customer support is available to help you further. This ensures you can regain access to your account smoothly.

MUSC MyChart Login

You are the only one with access to your MUSC MyChart account, and you are not allowed to give anyone else your username and password. Observe your findings and the remarks from your physician in a few days instead of holding out for a call or letter.

New Patient? To create a new account, click the “Sign Up Now” button below the user login form. A screen will appear with two options: enter the activation code that you received from the office, or register using the email address you provided.

  • Go to the MUSC MyChart login page.
  • Enter your MyChart username and password in the spaces provided.
  • Click Sign In to access your account.

Download the MUSC MyChart App

Use your hand to control your medical care. Download the MUSC MyChart App for Android or Apple iOS on your mobile device.

To cut down on wait times, you can use the MUSC Health account’s features, fill out health history forms, and check in via the app. Additionally, there are app-only features like fingerprint-enabled account access, turn-by-turn directions at select Medical University of South Carolina (MUSC) facilities, and more.

Still Need Assistance?

If you have an email address on file then your MyChart username will be sent to your email account.

If you do not remember any of this information, or you do not have a valid email address on file, you will have to contact your MyChart help desk at MUSC Health, Clemson and Greenwood Genetic Center patients please call 843-792-3111. Tidelands Health patients please call 843-848-5470. to help you regain access to your MyChart account.

See our Frequently Asked Questions (FAQs) on setup, troubleshooting, and more to gain more knowledge about managing your MUSC Health account via the web and mobile app.

You can contact us by email by visiting MUSC health contact page, you will also find additional phone numbers to reach out to each department. If you need assistance setting up an account, support is available Monday through Friday from 8:30 a.m. to 5 p.m.