Bill Pay

Medical University of South Carolina, MUSC Health provides convenience by allowing patients to pay their medical bills online at any time, eliminating the need for physical visits or mailing payments. This ease of access can significantly reduce the time and effort involved in managing healthcare expenses.

Second, it offers a centralized platform where patients can view all their billing information in one place. This includes current balances, payment history, and detailed statements, which helps in effectively managing financial responsibilities.

It enhances transparency by linking billing information with medical records. Patients can see exactly what services they are being charged for, providing clarity and understanding of their healthcare costs.

How To Make Payment For MUSC Health Bills

Being a patient at MUSC Health Centre, you have lots of options and payment methods to complete your bill payment. Here’s how to go about it;

Payment Through MyChart Portal:

  • Access MyChart: go to your MUSC Health MyChart Login account.
  • Billing Section: Navigate to the billing section.
  • View and Pay Bills: View your current statements and make payments directly online using a credit card, debit card, or electronic check.

If you would like to start paying your bills online, you can set up an MUSC Health MyChart Account. In addition to paying your bills, you can send messages back and forth from your providers, review your current list of medications and request refills, and see your lab test results.

Click the “Sign Up Now” button just below the the patient login form to register for the first time. A registration screen will be visible. You can register using the email address you provided them, or you can create a username and enter the activation code that they send you. Once you account is ready and activated, you can sign on to pay online.

Lost your username or password? To get help logging into your MUSC MyChart account, click the “Forgot Password?” or “Forgot Username?” link located beneath the login fields. You will need to verify your identity through two-step verification in order to retrieve your username or password.

Pay in Person with Cash

To pay with cash in person, visit MUSC Health’s Single Billing Office and you will be directed to where you will make your cash payment.

MUSC Health Single Billing Office
Parkshore Centre
1 Poston Road
Suite 135
Charleston, SC 29407

Walk-in hours are from 9 a.m. to 4:30 p.m. Monday through Friday.

Payment Through Phone

Payment can be made through our automated payment service 24 hours a day, 7 days a week. Call us at 1-844-869-0152 to make a payment. Please have your statement ready.

  • Phone the Billing Office: Dial the MUSC Health billing department line provided on your bill.
  • Provide Billing Information: Have your billing account number and payment method ready.
  • Complete the Payment: Follow the instructions given by the billing representative.

Payment by Mail

Payment can be made by sending check, money order or credit card information to the following address.  Do not mail cash.

MUSC Health
P.O. Box 23317
New York, NY 10087-3317.

Methods of Payment

For your convenience, MUSC Health accepts multiple forms of payment for your hospital bill, including:

  • Personal checks (payable to MUSC)
  • Money orders
  • Visa
  • MasterCard
  • Discover
  • American Express
  • Cash

Payment in full is expected by the due date on the statement you receive.

Pay As Guest Without a MyChart account

Patients and other customers have the option to make payments on behalf of an individual or family who does not have an active account with MUSC Health.

This is how you begin;

  • Go to https://mychart.muschealth.com/mychart/billing/guestpay/ to access MUSC Pays As Guest.
  • Enter the Guarantor’s Last Name and Account Number.
  • Complete reCaptcha security.
  • Next, select Look Up to view your bills and send in a payment.

Still Need Assistance?

For all emergency matters that you believe might immediately affect your health or well-being, please dial and call 911 without delay and/or go to the emergency department of a local hospital.

See our Frequently Asked Questions (FAQs) on setup, troubleshooting, and more to gain more knowledge about managing your MUSC Health account via the web and mobile app.

You can contact us by email at mychartsupport@musc.edu or phone our MyChart Patient Support Line at 1-843-792-3111. If you need assistance setting up an account, support is available Monday through Friday from 8:30 a.m. to 5 p.m.

MUSC Health Billing Frequently Asked Questions (FAQs)

Billing and Insurance FAQs

Will MUSC Hospital and MUSC Physicians send me a separate statement?

You will receive one statement containing both charges.

Which insurance plans are out of the network from MUSC Health’s network?

Following are the out-of-network insurance plans not accepted by MUSC Health (except in case of emergency)

Out of State Medicaid Plans

There are other plans which might be out-of-network with MUSC Health. If you are unsure if your plan is in-network with MUSC Health, please check with your insurance plan before scheduling services. Learn more at https://muschealth.org/patients-visitors/insurance/plans Find more information about in-network and out-of-network plans.

How can I find out if MUSC Health considers my insurance to be In-Network?

Our registration, scheduling, and financial counseling staff can assist you in understanding the network status of your insurance. Also, your insurance company can provide that information to you. Please do not hesitate to call customer service if you need help getting in contact with an MUSC representative to help.

What happens if I’m unable to get insurance?

A small payment amount, referred to as a visit deposit, will be required from uninsured patients at the time of service. Patients having multiple visits will be required to pay a deposit for each visit. This is only a deposit, patients will be responsible for all remaining balances and will receive a statement for these balances.

What happens if I receive services that aren’t covered by my insurance policy or if my insurance company refuses to pay?

In most cases MUSC Health will act on your behalf to understand the reason for the denial or coverage decision. However, patients are responsible for any charges not paid/covered by their insurance carrier.

Are there any cost variations based on whether I receive care in a clinic attached to a hospital or in a doctor’s office?

Many insurance plans may pay for health care services provided in an outpatient hospital setting differently than those provided in a physician’s office. In a hospital based clinic, your insurance may require that you meet your annual deductible and/or require that you pay a percentage of the bill. You should check with your insurance carrier if you have any questions regarding your financial responsibility.

Can the visit deposit from today or the copay/coinsurance be added to my current payment plan as I am currently on one?

No, payment arrangements are for care received in the past. Copay/coinsurance is an agreement between you and your insurance carrier and is expected to be paid at point of service.

Paying Your Bill FAQs

How do I pay my bill online?

Please login to MUSC Health MyChart patient portal to pay your bills online.

What information is needed to set up bill pay through my personal bank?

You will need to reference your Guarantor ID, which is listed on any patient statement.

What if I can’t afford to pay my bill?

Please contact our Customer Service Department at 1-843-792-2311 or 1-800-598-0624 if you are unable to pay your bill in full. Our representatives can assist you in determining the right solution in meeting your financial responsibility. If you are uninsured and need assistance with obtaining insurance, MUSC has several ways to provide help:

  • No interest payment arrangements.
  • Certified Applications Counselors on staff that can assist with the application process for Market Place Insurance.
  • A team that will assist you in applying for Medicaid or other sources of funding for your care.
  • We have a financial assistance program.

Despite my registration in paperless billing, I nevertheless received a statement in the mail. Why?

If the monthly statement cycle was already in production on the date you selected paperless billing, a paper statement will still generate for that month only. You will not receive further paper statements as long as your account balance remains current.

When I pay a visit to the doctor, can I pay the remaining amount? Do I receive a receipt?

We have several options available to assist you in making a payment. You can pay online through our MyChart system. You can also send payments through the mail or call us directly to make a payment. If you prefer to pay in person you may do so at your appointment, or in our West Ashley office.

MUSC Health Single Billing Office
Parkshore Centre
1 Poston Road
Suite 135
Charleston, SC 29407

Please Note: When paying in person you should always be offered a receipt. Please call 843-792-4873 if you are not given a receipt for your payment.